Solution and outcomes
A solution that is fully digital and cuts down queue time for users and saves our client for time & money.
What I did
User research, Ideation workshop, wireframes, UI design, design system, scope mvp, user testing.
Digital product designer
We have made it easier to register by cutting down on information, and only showing the essentials.
Log in or create an account seamlessly to cut down time in the registration process.
Putting the keycard in our client's existing app will increase retention.
By letting people register by themselves on their own devices will decrease queue time for our client.
We have added additional payment methods and demystified direct debit.
A well-structured design system allows SiO to scale design in a more consistent and cost-effective way.
This user journey is from our key persona: students with a Norwegian social security number and bank account.
As-is VS to-be journey
Our solution eliminates all of the major pain points for the receptionist and gym members in the onboarding process.